South West Training Blog

Articles, tips, guides and blogs around business skills, training, professional courses and development in addition to South West relevant news.

Top Tips to warm up your Cold Calls!

Top Tips to warm up your Cold Calls!
Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When the task is approached without appropriate cold call selling skills, the deluge of negative responses from prospects can be soul destroying for even the most hardened salesperson. If cold calls are to work, then it’s essential that the salesperson takes note of best practice and considers whether their approach is likely to convert business at the end of the day, or, leave them feeling drained, disengaged and fed up! Let’s look at some top tips for maximising cold calling success:    Be clear about...
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Management or Leadership? What's the Difference?

Management or Leadership? What's the Difference?
A common question asked by newly appointed managers attending our Management and Leadership training courses is, ‘What’s the difference between management and leadership?’. It’s an important question as the difference is not a mere case of pedantics. Although the two concepts work hand in hand, there are important differences between the two terms, which managers need to understand, if they are to appreciate when they should be leading and when they should be managing. Essentially, the difference between leadership and management is that leaders inspire people to follow them, whilst managers have people working for them.  To help describe this further,...
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Five Traits of a Successful Sales Person

Five Traits of a Successful Sales Person
Excellent salespeople are like gold dust. Businesses with a detailed understanding of what it takes to do well in sales, use this understanding to build high performing sales teams that consistently win business and drive company success. So what does it take to be a winning salesperson? Below, we have outlined the most important traits: Trait Number 1: Passion From prospecting to closure, passion is an essential driver across all elements of the sales cycle. Passion is emotionally contagious and a salesperson, passionate about the product or service, will, no doubt, pique the interest of their prospect. Likewise, a passionate approach...
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Tips to secure employee buy-in to company training programmes

Tips to secure employee buy-in to company training programmes
Working with businesses across the South West, it’s fair to say that securing employee buy-in to company training programmes is a common challenge for many learning and development staff. The attitudes of reluctant trainees are typically rooted in past experiences, such as previous enrolment on poorly scoped training programmes, working within a company culture that devalues training, or enrolment on courses that were a bad fit for their role. As most learning and development staff realise, these attitudes can be incredibly damaging due to their ‘contagious’ nature. Not only do these attitudes serve as self-fulfilling for the negative learner when attending...
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Make your Training Company Tender Questions Relevant

Make your Training Company Tender Questions Relevant
Part of my role as a Training Coordinator at Training South West is to tender for training contracts within the Dorset, Cornwall, Devon and Somerset areas. Although the initial documentation phase can be rather painful at times, a number of businesses use this phase as a basis to select companies who perform well against criteria to take part in a subsequent face to face process. I really enjoy this part of the process as it provides a fantastic opportunity to increase my exposure to the diverse range of South West businesses and I’ve met some really interesting people because of it....
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Is Financial Illiteracy Costing you Dearly?

Is Financial Illiteracy Costing you Dearly?
According to research by the think tank ‘IPPR’, British people love going it alone. They estimate that over 14% of us now work for ourselves.  There’s clearly a huge attraction to working independently (not least being able to manage your own holidays and working times) but the realities of being a sole worker without the backing of all the functions that typically support a larger business can be tough. Not only does the individual need to excel professionally within their chosen specialism but they also need to be adept at marketing, sales, administration systems and processes, website management, IT, HR and finance....
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Hero or Villain? How would you be Portrayed in an Online Customer Care Story?

Hero or Villain? How would you be Portrayed in an Online Customer Care Story?
The Somerset County Gazette featured an article on 24th September outlining a family's disgust at the accommodation they were placed in when visiting a holiday site in Burnham on Sea (a seaside resort in Somerset). The family report what can only be described as a nightmare for any family who has spent money in the anticipation of a relaxing holiday.  Stomach turning photographs and the family's account of cigarette ends under the bed, an ants' nest, filthy hob,insect clad skylight and a lack of safety equipment all add to the horror of the story. To add further damage, the report outlines...
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Our Dedicated Somerset Training Venue

Our Dedicated Somerset Training Venue
Training South West has traditionally delivered its training from a dedicated training venue in Crewkerne, Somerset with beautiful, light airy training suites and great facilities. Delegates have always commented on the rooms as allowing a pleasurable space in which to learn. Due to the way in which we work with our clients and the broad area covered across the South West, we have decided that dedicated training venues have value but that they are not always the right solution for our clients.  Why?Our clients do not necessarily have the luxury of time to enable them to travel to a training destination...
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How well do you Performance Manage your Team?

How well do you Performance Manage your Team?
For those of us, fortunate enough to have worked under great managers early in our career, we rarely forget them and aspire towards their management attributes as we progress within our careers. I recall a conversation not too long ago with members of the team in which we discussed the ‘best managers’ for whom we’d worked and one colleague in particular was adamant that all her management skills were learnt from the manager that she held in such high esteem. She remained connected with him and would often approach him if in need of management advice or mentoring. As such, he...
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Join Us for Our Open Day

Join Us for Our Open Day
You're invited to our Open Day May 6th! Come and join us to officially open our new training centre and meet with other local businesses for a bit of networking and nibbles. We welcome you to come either between 12:00-14:00 or 18:00-20:00 on Tuesday May 6th 2014. Networking Scavenger Hunt! To make this time valuable for you, we are going to hold a Scavenger Hunt! You'll find out information about other local businesses as well as spread the word about your own. The winner will win a prize, but shhhh, it's secret…come and find out what it is ;) We would...
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