Customer Service

Very interactive, good in depth knowledge of the trainer

Cassidian

 

Boost your customer service skills with one of our specialised training course. Below you will find a list of our current courses that will help individuals and organisations alike deliver top-drawer customer service.

To find out more about each course including upcoming dates, simply click the title.

All our courses are generally one-day length. They are delivered at our training centre in Somerset, offering easy access for the South West. Our trainers are experience coaches and facilitators with experience in industry. As well as nurturing learning and development they can also draw on first-hand knowledge to bring theory to life.

If the title you are looking for isn't below, contact us with more details as we always have new courses coming up which may fit the bill.

In today’s competitive marketplace, customer service can be the make or break of a business or organisation. Delivering careful and considerate customer service is increasingly important to differentiate you from your competitors and ensure clients keep coming back for more.

Aims of the course

This course will equip participants from all walks of business-life with the essential skills required to deliver superior customer service. As well as helping to identify the key components of customer service, participants will also be  able to apply learning to their current roles.  This course provides a good balance between theory and practice and is popular with clients.

 

Quick Details:

Reference Nr.: CSICS
Experience Level: Standard

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Aims of the course

Collecting debt and providing good customer service can be a fine balancing act. The need to maintain a positive and friendly approach whilst collecting payments demands particular skills. This course is designed to equip participants with the techniques needed to acquire payment whilst managing client interactions in a professional manner.

 

Who will benefit from attending?

Any professionals working within finance, accounts or credit control. Some business owners and senior managers also benefit through exploring means and ways of dealing with debt.

 

Quick Details:

Reference Nr.: CSCSCC
Experience Level: Standard

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Aims of the course

This training course provides an overview of how important customer service is over the telephone as well as how to analyse your current practices and improve upon them. As well as learning new techniques for over-the-phone communication, it further builds on current good practice.

 

Who will benefit from attending?

Anyone who deals with clients or end-users on the telephone needing to enhance their rapport building, communication and tele-presence skills.

 

Quick Details:

Reference Nr.: CSETS
Experience Level: Standard

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Difficult customers can be good as well as bad for business. Understanding how to deal with the opportunities and threats posed by challenging clients is important for the positive image of any organisation. Having the right approach and mentality when dealing with tricky situations is a valued skill in any workplace.

Aims of the course

This training course will equip participants with the right skills, techniques, and understanding to deal with  difficult customers in a positive, professional and constructive way, moving the relationship to positive grounds for the future.

 

Quick Details:

Reference Nr.: CSMDC
Experience Level: Standard

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Aims of the course

The aim of this course is to equip receptionists and administration staff with the knowledge and skills to provide great customer service to guests and visitors. From making a good impression to managing difficult customers, this interactive course covers all bases.


Who will benefit from attending?

All front line staff who welcome or deal with visiting clients, customers, suppliers and visitors.

 

Quick Details:

Reference Nr.: CSPRS
Experience Level: Standard

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