Personal Skills

Trainer’s knowledge was really impressive and she was really flexible as our curiosity raised often random questions

Lloyds TSB

 

Our Personal Skills courses are focused on internal learning, i.e. improving skills of the self. Anger and conflict management, listening or memory skills even courses on working on your assertiveness.

All our courses are one-day, delivered by tip-top experienced trainers and take place at our learning centre in Somerset. Discover more about the course for you by clicking the title.

If you have any questions at any time, please feel free to contact us for more information.

Aims of the course

This one-day training course will equip participants with the tools & techniques to deal with anger effectively at work. Whether their own anger, or that of others, participants will acquire the skills to recognise signs of anger and strategies for managing the situation positively and constructively.

 

Who will benefit from attending?

Anyone who needs to deal with anger issues at work.

 

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Reference Nr.: PDAM
Experience Level: Standard

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Aims of the course

This interactive one-day course on conflict management will equip participants with the knowledge and skills to effectively manage conflict within the workplace. 

 

Who will benefit from attending?

  • Anyone who wants to learn to manage conflict
  • Team leaders
  • Managers
  • HR staff

 

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Reference Nr.: BDCM
Experience Level: Standard

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Aims of the course

In this course, participants will learn a wide range of techniques to improve their active listening skills. As well as acquire new techniques participants will also become aware of their current ability to listen and how to improve upon it.

 

Who will benefit from attending?

Anyone with an interest in the benefits of active listening, especially HR staff, those with reception and secretarial / administrative tasks and those taking minutes, sales staff and educators.

 

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Reference Nr.: PDDALS
Experience Level: Standard

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Aims of the course

Need to improve your memory skills? This one-day course aims to impart tips and techniques that can help participants strengthen their cognitive skills and improve their overall memory.

Participants will explore practical mnemonic techniques, enabling them to store and extract correctly all the data their brains stock as well as practical ways of increasing its capacity.

 

Who will benefit from attending?

Anyone who wants to enhance and increase their memory skills.

 

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Reference Nr.: PDIMS
Experience Level: Standard

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Aims of the course

This course helps participants untap their ability for problem solving and creative thinking in a work based context.

A one-day, fun and interactive course, it will introduce participants to strategies and techniques which will enable them to approach work based problems and challenges creatively; ensuring that challenging problems can be effectively managed.

 

Who will benefit from attending?

  • Anyone who is tasked with managing problems within the workplace.
  • The course will be of particular benefit to project managers and other organisational management roles.

 

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Reference Nr.: PDPSCT
Experience Level: Standard

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Aims of the course

This course has been designed to assist those in roles who have to read, check, edit or proofread documents and need guidance in how to do so quicker and more effectively. It will impart skills and techniques allowing the reader to be more structured and confident in ensuring they can review texts moving forward.

 

Who will benefit from attending?

  • Anyone with responsibility for checking documents prior to them being distributed, published or used for official purposes.
  • Relevant for roles in financial reporting, management reporting, marketing, internal / external communications, project reporting and translation project management.

 

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Reference Nr.: PDPR
Experience Level: Standard

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Aims of the course

This engaging one-day course will help participants develop an understanding of how to read and react to non-verbal body language and micro-facial expressions within the workplace setting. 

 

Who will benefit from attending?

Anybody who wants to give their personal skills a boost and use such skills to improve their communication skills at work.

 

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Reference Nr.: PDBLMFE
Experience Level: Standard

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Aims of the course

Speed reading is a vital skill for anyone who has large amounts of content to read as part of their role. This one-day training course will teach participants the ability to speed read and dramatically increase the amount of information they can review and retain.

 

Who will benefit from attending?

Ideal for anyone needing to reading high volumes of information within short timeframes

 

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Reference Nr.: PDSR
Experience Level: Standard

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Aims of the course

Stress is a double edged sword - perceived correctly it can be a driver to success; when left unmanaged stress can quickly affect health, performance and the ability to cope.

This one-day course will help participants analyse stress, pull it apart and put it back together again in a way which will allow them to positively manage and use stress.

 

Who will benefit from attending?

Suitable for anyone who feels the need to reduce their stress levels at work or home.

 

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Reference Nr.: PDSM
Experience Level: Standard

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Aims of the course

This personalised course is ideal for people working in roles where time management is an essential skill. It gives participants the insight to develop a toolbox of time management techniques, realising an improvement in both productivity and optimisation of work / life balance.

 

Who will benefit from attending?

Anyone with a need to manage their time and productively more effectively.

 

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Reference Nr.: PDTM
Experience Level: Standard

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Aims of the course

The aim of this interactive one-day training course is to help participants develop the ability to communicate more assertively and with confidence. The course covers the practical techniques needed to ensure messages are delivered in a way that you are positively received.

 

Who will benefit from attending?

This course is aimed at individuals who work within situations in which they are required to manage situations assertively but who find doing so difficult.

 

Participants will learn to:

  • Increase self-awareness and boost self-confidence
  • Understand underlying principles of assertiveness
  • Better handle difficult conversations
  • Apply right attitudes and styles of communication beyond passive- aggressive behaviour
  • Give and receive positive and negative feedback
  • Consciously and intentionally use body language

 

Key topics covered:

  • What is assertiveness? How does assertiveness become manifest within communication and behaviour?
  • Awareness of your current communication style and the way in which this may hinder you
  • Aggressive and passive communication and the impact on others
  • The role of body language in assertive communication
  • The role of language and intonation of speech
  • Giving and receiving feedback
  • Personal action plan

 

What is included?

Included in the training fee are all materials, lunch and refreshments. Certificates are issued upon completion of the training for all participants.

Quick Details:

Reference Nr.: PDWAC
Experience Level: Standard

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