South West Training Blog

HMRC Regional Trade Statistics show that exports from companies based in the South West of England are continuing to rise.  Devon, Dorset, Somerset and Cornwall may not be obvious locations for international business activities, but the region is performing outstandingly when it comes to their exporting efforts. 

When exporting, it's naturally important that companies send members of staff to target countries to manage business processes and relationships on the ground.  While some businesses are adept at preparing and training international staff in advance of their moves, unfortunately, many other companies fail dismally in this duty of care.

The lack of training given to outbound staff has created plenty of fodder for the media which is awash with accounts of individuals who have been arrested on foreign shores for misdemeanours that are seemingly innocent in the UK, but, which have life changing punitive implications in other countries. Although many of the individuals arrested claim cultural and local ignorance, this rarely counts for anything anything when their case is put before the courts. 

Take for example, the following:

• A British man, caught in possession of alcohol during his time in Riyadh, was sentenced to over a year in prison and narrowly avoided 350 lashes. 

• An Egyptian expat was imprisoned, before being deported for sharing his break with a female colleague in Saudi Arabia.  His employer also faced repercussions for his role in preventing this act of 'indecency'. 

• A British Iranian national was arrested and deported following a visit to the UAE for defamatory comments, relating to a UAE resident, posted on social media three years prior to her visit to the country. 

• An expat worker of unknown nationality was arrested after speaking to a female Saudi woman who approached him in a fast food restaurant. He was charged and punished for having violated the kingdom’s norms and values.

• A British expat was arrested, jailed for six months and then sent back to the UK for raising his middle finger at an Emirati driver following an incident in the UAE. 

• A young British man sharing a journey with his girlfriend, was driven straight to the police station by their taxi driver when the driver saw the man 'peck' his girlfriend on her cheek.  The couple were subsequently imprisoned for a month and deported for committing an act of indecency.

Suitably trained and prepared staff are far less likely to experience the bad side of the law. Understanding behaviours likely to put them in jail and the severe consequences typically result in the expat navigating their new home with care.  The young man and his girlfriend, mentioned above, were traumatised by their experiences. Their families also suffered enormous distress and became liable for large sums of money to help support the legal processes of their loved ones during their ordeals. There were no repercussions for the company however.  Although they failed dismally in their responsibilities for preparing and, subsequently, protecting their staff member, the only repercussions faced related to the loss of a member of staff.  

The local laws in many countries are very different and it takes very little to train outbound employees. Take for example, the Prosecution office in Saudi Arabia, which regularly advises travellers to the country to ensure they learn about the laws. A simple training course, or, even a training webinar should be sufficient to impart the understanding needed to avoid such situations. 

Whether you are in Cornwall, Devon, Dorset or Somerset, our country specialist trainers have the expertise needed to prepare your staff for their move. 

Janet Street-Porter gave her views on ‘Mindfulness’ meditation in the Daily Mail this week. At the risk of ‘outing’ my love of a good trashy read when I’m drinking my coffee first thing in the morning, I was caught by the title: ‘Can Mindfulness really make you Live longer’?

It caught my eye as ‘mindfulness’ is a term which is increasingly quoted on public forums. As a concept, it’s taken on a life of its own and it’s bandied about by psychologist, therapists, government bodies, NHS and celebrities alike. From a training perspective, mindfulness as a subject has started to dominate the training space and it’s a course that we are increasingly being asked for.

What does mindfulness mean though? If you ask a selection of people you’ll probably get a huge variety of responses. I’ve had a go at breaking it down into some of the key uses of the term 'mindfulness' on public forums. Hopefully this article will help you to appreciate the direction from which people may be coming when discussing this topic. 

Mindfulness as a Meditation Tool

In the article, Janet Street-Porter has a go at using mindfulness as a meditation tool. Apparently, using mindfulness in meditation can ‘reduce stress’ and potentially help you live longer. Ruby Wax and others are fervent followers of this technique and suggest that it is has helped them to overcome issues such as depression and anxiety.

Danny Penman, an author on the subject, states that ‘to practice mindfulness…a person must focus on what is happening inside their body and mind in real time’. This practice is known as ‘full conscious awareness’.

It seems that this technique is open to us all and that it can be done in just one minute per day. By regularly sitting still in a chair, focusing on your breath, and bringing your attention back to your breath each time it wanders, you can generate an inner calmness. It won’t happen overnight, but even fleeting senses of ‘stillness’ are valuable.

This sounds great, but I don’t know many people who would realistically have the patience to dedicate to this. A good website for those that are interested however is www.franticworld.com/what-is-mindfulness.

Mindfulness as Living in the Moment

Mindfulness is also used as a technique to help people actively ‘live more in the moment’. This technique is active rather than meditative and encourages individuals to focus on perceptions as part of their active day. If they find themselves worrying about potential future problems, historic stresses etc. then are required to refocus attentions back to the ‘here and now’ using techniques such as ‘the cloud technique’ to dispel negativity.

How does this work? Essentially, individuals imagine their worries and anxieties as clouds passing overhead. They recognise them and then visualise them dissipating and moving on – as such, helping to banish them from their minds. Individuals must also be open to positive events too. If something worthy happens, then recognise and consider it, even something as small as the smile of a passerby.

Mindfulness in the Training World

 When we are not ‘mindful’ we become ‘mindless’, living in a world of pre-established habits, behaviours and categories. Small changes and positive events may happen, but if we are mindless then we fail to recognise them; purely living on through pre-established rules and codes.

Although, within a business training capacity, mindfulness training can take many shapes and forms (including that of meditation and active mindfulness), in essence we help individuals to think about the way in which ‘mindlessness’ restricts our realities to the constructs which have been borne in our mind through years of habit and social shaping. If something doesn’t fit within our entrenched realities and categories, then we simply filter them out; hence missing out on the rich potential that life has to offer.

Through our training courses, we help people to understand the way in which are thoughts, actions and behaviours are constructed, the way in which these constructs may rigidly dictate our actions (even if the action taken isn’t the best action to take) and the way in which we may fail to perceive and learn from events taking place around us.

The training encourages people to be more sensitive to their environment, to welcome new information, to appreciate that there are many different perspectives in problem solving, in working together and in achieving successful outcomes. It encourages people to be mindful of the perspectives from which their colleagues and counterparts are coming and not to assume they are ‘wrong’ merely because they are approaching something from a different angle.

Within a cultural awareness training perspective, ‘mindfulness’ of one’s own cultural frameworks is an essential prerequisite to engaging in cultural training. How can we appreciate the cultural nuances of our peers if we can’t perceive how we ourselves are the product of such constructs?

Take for example an individual who would fall entirely under our ‘mindless’ label. As an extreme case, this individual perceives the world entirely as their experience of it. If people don’t behave and act within their own sense of reality then they are there purely to be tolerated and perhaps overlooked. In essence they deny themselves the rich reality of the world around us and they shun the opportunity to learn from an international human experience. Within the work place, it is possible that they operate within isolated frameworks for problem solving and see no benefit in doing things differently. Equally, they are likely to be irritated by people who do things differently to themselves; finding it harder to find synergy with their colleagues to arrive at positive outcomes.

By being mindful therefore, we appreciate these differences, we welcome them and are able to tune into the perspectives of those around us who may do things differently. Mindful people don’t just rely on the spoken word to do this, they attend entirely to the context to really appreciate what is happening. They are more likely to understand and empathise with the person with whom they are interacting and hence respond appropriately. For a mindful person, life is also more likely to be something that we learn from – developing new ways of doing things; leaving behind the ‘old’ and welcoming innovation and progress.

Bringing them Together

Relevant to all these key practices / interpretations of ‘mindfulness’ is ‘living in the moment’, being aware and conscious of ourselves and our impact on those around us. Adherents to all three of the practices outlined above would undoubtedly agree that you shouldn’t be lost in the past, anxious about what has already happened or worrying about what might happen in the future. Live for the present and be fully aware of what is happening around you. Hone into the good things that happen and leave yourself wide open to new experiences, people and viewpoints. Take the positives from situations and learn from those who might be doing things in a better way. And critically, remember at all times, that we are all products of our past and habits. Challenge the way you think and check that your thinking patterns aren’t holding you back and preventing you from growing and learning from those around you.

Training South West provide management training across the South West and have offices in Dorset and Somerset. 

Part of my role as a Training Coordinator at Training South West is to tender for training contracts within the Dorset, Devon and Somerset area. Although the initial documentation phase can be rather painful at times, a number of businesses use this phase as a basis to select companies who perform well against criteria to take part in a subsequent face to face process. I really enjoy this part of the process as it provides a fantastic opportunity to increase my exposure to the diverse range of South West businesses and I’ve met some really interesting people because of it.

Having considerable experience commissioning HR services in a buyer capacity, I can honestly say that I far prefer being on the bidding side of the table. My experience of running tender processes is that it’s hard work, demanding and extremely time consuming.

Plus, let’s be honest, the documentation submission phase never makes exciting reading! This phase resolutely erases personality and human dynamic and instead presents the buyer with pure operational data coupled with criteria descriptions and weightings. Analysing huge numbers of responses can result in buyer apathy for even the most committed people.

Having been through a detailed analysis of the initial phase and selected a number of those who meet the criteria, is not unusual for buyers to view a potential face to face phase as the ‘finish line’ without even sufficiently preparing; with an obvious impact on question quality and focus. On a personal front, I’d always suggest that businesses appoint a staff member with no involvement in the initial stages to help frame and deliver this phase as this keeps the momentum and energy going and helps ensure the business makes the right decisions.

One of the most effective ways of establishing questions to be used during the face to face phase is to speak to as many internal users of training services as possible.  Whether previous training delegates from across the organisation or Managers who have actively identified and overseen the delivery of training needs, these individuals will all have a view on what they believe works well for the organisation and areas which have maybe not worked so well.  Get as much feedback as possible as this will generate detailed insights into a broad spectrum of perspectives which will undoubtedly yield areas of relevant focus.  Consider also reviewing the long term impacts of previous training courses.  In what way did the courses impact the organisation?  Was there sufficient follow up? Was there a strategy in place to ensure that key learnings were further consolidated upon return to the office?

It may also be beneficial to draw upon your local business network to establish additional additional themes with which to discriminate between training providers. Since the training industry is constantly evolving, so too are the questions being asked of them.

In the meantime, here are some questions which I have either asked or been asked:

• How will your trainers ensure they deliver the most impact within our business?

• How will your trainers utilise their role to engage with our staff in a way that may otherwise be compromised by the hierarchy and structure of our business?

• What will your trainers do to ensure that the training delivery methods used by your team constantly evolve and engage our staff members?

• What methods will you use to assess the long term efficacy of your training interventions?

• What might you do to address an imbalance between short term and long term training value?

• The learning preferences of our staff can be very different. How will you ensure the training process is valuable for all our staff members?

• How will you plan your training sessions to ensure that they are business relevant?

Training South West provide in-house and open training courses to businesses within the Somerset, Devon and Dorset areas. Look out for our 2016 open course calendar which will be published shortly.

According to research by the think tank ‘IPPR’, British people love going it alone. They estimate that over 14% of us now work for ourselves.  There’s clearly a huge attraction to working independently (not least being able to manage your own holidays and working times) but the realities of being a sole worker without the backing of all the functions that typically support a larger business can be tough.
 
Not only does the individual need to excel professionally within their chosen specialism but they also need to be adept at marketing, sales, administration systems and processes, website management, IT, HR and finance. Arguably, financial literacy is one of the most critical assets as, without it, the success of the enterprise becomes at best compromised.  Poor financial literacy is, without doubt, one of the major reasons that so many self-employed enterprises fail within the first few years.  

Take for example an individual who has excellent turnover. They assume everything is ok because their sales ledger tells them it is but this individual has an insufficient understanding of cash flow. Despite successful sales, they have not forecast creditor needs and general expenditure such as annual tax payments and their business starts to suffer.

Although financial literacy is an essential skill, most schools do not teach it and neither do the majority of parents.  As such, an individual may leave academia with a praiseworthy understanding of their chosen speciality and establish their own enterprise but the inability to understand and reconcile their P&L, decipher assets from liabilities and truly understand their Balance Sheet jeopardises the potential of their business.
 
Financial training is therefore one of the most important investments that self-employed individuals should make if they are to successfully drive their enterprise.  Self-Study via internet sites is better than nothing and there are some great resources out there which will at least equip you with a basic understanding. Operating in the absence of a detailed knowledge and pressing ahead regardless could be something that the individual regrets later down then line when financial poor management catches up with them.
 
If you are yet to embark upon financial training or study, then here are some practical frameworks in the meantime:

•    Ensure you have excellent record keeping, including fully comprehensive sales and purchase ledgers.  Absolutely everything connected to the business and bought on behalf of the business should be tracked in detail (with receipts where necessary) and equally all sales made on behalf of the business should also be tracked.  Reconcile these ledgers weekly if not daily to ensure that income is meeting outgoings.
•    Prepare a budget – what out of the ordinary expenditure will be due?  This may include for example annual insurances, tax payments, IT renewals, professional membership renewals.  Review against purchase and sales ledgers.  Has enough money been put aside for these payments?
•    Consider the credit terms you offer to clients; does the speed at which you collect payments allow you to meet creditor demands?  If you are giving credit to clients then always reference their credit worthiness. There are plenty of companies online providing this service. Where possible take payments in advance.
•    Avoid taking on debt. Where possible defer large purchases until such a time as you’ve generated sufficient net profits to make the payments. Debt is a sure way to burden your business – often unnecessarily.  
•    Consider how best to develop your financial skills – whether this be via online research, online courses, mentoring from someone within your network or face to face training, it is essential that you put a development plan in place.  At the very least develop a detailed understanding of terms such as cash flow, profit margins, assets, liabilities, net profit, gross profit, balance sheet, expenses, operating costs and depreciation.
 
By prioritising the need for financial literacy you have already increased the chances of your business succeeding.  Get this fundamental skill under your belt and you give yourself a significant competitive advantage.

Training South West supply business training to companies across the South West, including Dorset, Somerset and Exeter.  Courses may be tailored specifically and delivered in-house, or, via open settings. Financial courses include 'Introduction to Finance Management' and 'Advanced Financial Skills'.

I am fortunate enough to be abroad and working at the moment and I am not looking forward to coming back to Dorset, which my family have written to say is already becoming rather cold.

I wrote an article recently on behalf of Training South West which urges businesses in the region to allow more people to avoid the nightmare of commuting during winter months and accommodate remote working arrangements.  

For some people it's essential that they attend the work place but for many others it's not critical to their role at all.  They can probably get a far better job done at home.

Urge your business to look at possible remote working options for you and your colleagues - the benefits to both you as an employee and the environment are even more pronounced for the employer.  They will have a happier workforce, reduce costs, enhance employee retention and increase the geographical scope of the talent pool that they have to chose from.

It's a win win all round!

Training South West provides business training courses to South West companies

Training South West has traditionally delivered its training from a dedicated training venue in Crewkerne, Somerset with beautiful, light airy training suites and great facilities. Delegates have always commented on the rooms as allowing a pleasurable space in which to learn.

Due to the way in which we work with our clients and the broad area covered across the South West, we have decided that dedicated training venues have value but that they are not always the right solution for our clients.  Why?

Our clients do not necessarily have the luxury of time to enable them to travel to a training destination which is not 'on their doorstep'.  For a client in Dorset, for example, taking a day out to travel to and from Crewkerne; whilst also battling peak hour traffic certainly does not make their life easy.

Since there are fantastic venues across the South West which are able to accommodate training delivery needs excellently then we have decided to make more use of them, particularly for our 'open' courses.  These venues are well established, have great facilities, catering on tap and happen to also be on the doorstep of our clients.  It makes more sense therefore, for the Training South West staff to do the travelling and hence remove the pressure off our clients. It's not uncommon for our clients to need to pop to the office before or after the course and for those who just want to enjoy a bit of a lie in and a slightly earlier finish then doorstep training is great!

Additionally, the venues which Training South West are now making more use of are local businesses and from a South West business perspective, why not also contribute to the businesses of our neighbours?

It's a win win all round.

If you have a venue that you feel would be great for our local training delivery then let us know.  Essentials on our ticklist include a large airy room equipped with projector, white board and 3 x flipcharts, two breakout rooms and catering facilities.  

For those of us, fortunate enough to have worked under great managers early in our career, we rarely forget them and aspire towards their management attributes as we progress within our careers. I recall a conversation not too long ago with members of the team in which we discussed the ‘best managers’ for whom we’d worked and one colleague in particular was adamant that all her management skills were learnt from the manager that she held in such high esteem. She remained connected with him and would often approach him if in need of management advice or mentoring.

Management roles present us with an opportunity to really make a difference to an individual and to become that person that positively influences and shapes the development of team members as they progress within the organisation.

If you are new to managing a team, then be sure to get as much support as you can in the early days as this will undoubtedly shape your management success.

Open training programmes are a fantastic start as they give you the opportunity to meet other individuals new to field and to gain an insight into their experiences. These training programmes will also equip you with the fundamental, core performance management skills and challenge you with scenarios and case studies which you will undoubtedly have to deal with as part of your role.

For those of you not in the position to participate in training, here are some key considerations to help you along the way:

·         Ensure you fully understand the roles of your team members.  Where necessary, take the time to sit with them with and shadow them as they do their role.  Understand the challenges of their roles, the tools they use, the way in which their role is integrated with other roles across the organisation and also the success measures of their roles.  Why has the organisation invested in these roles?  What must these roles absolutely deliver in order for them to be of value?

·         If not already mapped, then map out Key Performance Indicators (KPIs) for your team members. KPIs are the key objectives of the role; collectively the KPIs of individual roles help the overall organisation to meet their broader objectives

·         Since poor communication can often underlie performance issues, then be sure that all your team members understands their KPIs and what you expect of them – clearly prevention is better than remedy

·         If at any time it becomes apparent that one of your team members is having a difficult time with their role then speak to them immediately.  Performance often becomes an issue if managers leave the individual to it and hope they will find their feet.  Again, prevention of an issue is certainly easier for you and healthier for the self-confidence of the employee concerned if potential problems are averted

·         If discussing performance with any of your team then always ensure that the discussion is as open as possible. It should always be the individual and not you that dominates the conversation.  Failure to listen and failure to facilitate an open discussion will undoubtedly result in the core issues remaining undetected.  The issues are not always what you might assume they are as a manager, do don’t attend the meeting thinking that you have all the answers.

·         During this discussion, you will ultimately want to understand where in the cycle of their role they are finding challenges. On this basis, why are the challenges there?  Is it an issue with training?  Is it an issue with communication (perhaps the needs of the role have not been sufficiently clarified with the individual)? Does the employee lack the tools or materials essential to do their job properly?  Perhaps these tools or materials are not fit for purpose?  Do they need to be further developed / amended? Are other team members being helpful?  Is anyone inadvertently making the role of this individual more difficult than it need be by not fulfilling their own role adequately? Is the individual managing their time properly?  Could they benefit from time management training?

·         Undoubtedly, this conversation (coupled perhaps with additional shadowing of their role for a defined period) will throw light on the issues which need to be addressed. Discuss your findings with the individual and ensure that they are in full agreement with both the issues and your suggested solutions.  Can the individual further add to the solutions?  Is anything missing?

·         Create a shared document with the individual and outline each issue clearly; adding the activities which need to happen in order to correct the issue.  Discuss the document regularly with the individual and take a keen interest in their progress.

It is most likely that the activities outlined above will go a long way to addressing the situation; winning the respect of your team member and the preservation of their dignity and self-confidence.

Where these actions do not correct the situation and where the issue continues, it may be necessary to implement the formal disciplinary processes of your organisation. It is a legal obligation in the UK that companies have formal disciplinary processes in place and that these are followed as required. 

If you need any formal training support in this respect then do not hesitate to get in contact.  We partner South West businesses to deliver Business and Management related training courses across Somerset, Dorset, Wiltshire, Gloucester and surrounding areas.