South West Training Blog

Articles, tips, guides and blogs around business skills, training, professional courses and development in addition to South West relevant news.

Hero or Villain? How would you be Portrayed in an Online Customer Care Story?

Hero or Villain? How would you be Portrayed in an Online Customer Care Story?
The Somerset County Gazette featured an article on 24th September outlining a family's disgust at the accommodation they were placed in when visiting a holiday site in Burnham on Sea (a seaside resort in Somerset). The family report what can only be described as a nightmare for any family who has spent money in the anticipation of a relaxing holiday.  Stomach turning photographs and the family's account of cigarette ends under the bed, an ants' nest, filthy hob,insect clad skylight and a lack of safety equipment all add to the horror of the story. To add further damage, the report outlines...
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Managing Multicultural Teams: A Participant's Feedback

Managing Multicultural Teams: A Participant's Feedback
We ran a Managing Multicultural Teams open course on January 30th. We asked one of the participants to tell us about her experience of the open course – what was covered, what her key take-aways were, and how this experience will be applicable back into her role at a Bournemouth based, international NGO. What did the training cover? The training was nicely structured but also informal at the same time allowing us (attendees) to ask as many questions and share our own experiences as we went along throughout the day. The training started with looking at how culture affects business and leadership. ...
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