In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...
In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...
Did you know that less than 10% of how we understand each other, comes from the words we speak? The other 90% comes from nonverbal factors such as posture, intonation, microexpressions, facial express...
Do you find difficult conversations a challenge? If so, you are not alone! Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...
Are you looking to boost your leadership performance? Ready for some great tips to help you lead with credibility? Although skilled leadership takes time and practice, you can b...