Conflict Management

Our 'Conflict Management' training course, can be delivered in a classroom setting or via webinar. It is possible for webinar recordings to be uploaded to an eLearning platform, along with supplementary resources, quizzes and case studies for future access.

Aims of the course

This interactive one-day course on conflict management will equip participants with the knowledge and skills to effectively manage conflict within the workplace.

Who will benefit from attending?

  • Anyone presented with a need to manage conflict
  • Team leaders
  • Managers
  • HR staff
  • Ref Nr:
    BDCM
  • Experience Level:
    Standard
  • Group:
    Main Group

Participants will learn to:

  • Recognise the impact of personality and character upon challenging situations
  • Identify the triggers and causes of conflict in teams
  • Assess and identify personal conflict resolution style(s)
  • Use a 3-stage process to move conflict to resolution
  • Use listening and questioning techniques as tools in conflict resolution
  • Gain the confidence and ability to effectively manage conflict in even the most difficult situations

Key topics covered:

  • Identifying the triggers and causes of conflict in teams (group discussions, identifying conflict outcomes)
  • Management approaches to conflict (exploring the three-stage process for conflict resolution)
  • Identifying your own personal conflict resolution style (exploring the Kilmann model)
  • Reviewing the importance of non-verbal communication when managing conflict (being assertive in a conflict situation, review & action planning)

What's included?

The majority of our courses are customised and delivered in-house.

Our standard fee for customised course delivery over the duration of a day is £1,400 excluding VAT. This fee includes:

-Pre-training diagnostic meetings with clients to determine training needs and priorities
-Training development and customisation
-Pre-training evaluations
-Full-day onsite training
-Training delivery to circa 20 people
-Trainer travel expenses and travel time
-Post-training evaluations and report
-Materials
-Certificates
-Follow up

For groups of 20 people, this fee is equivalent to an individual investment of £70 per head.

Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Dorchester, Yeovil, Ilminster, Plymouth, Pool, Bournemouth, Exeter, Bath, Bristol, Taunton, or Salisbury, we have expert trainers ready to deliver high-impact training directly from your office premises to your staff.  This takes the headache and hassle out of traveling and allows greater flexibility in the number of participants. 

Contact us to discuss further. 

Contact Us

Call: 0330 027 0207

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