Telephone Sales Skills

Our 'Telephone Sales Skills' training course, can be delivered in a classroom setting or via webinar. It is possible for webinar recordings to be uploaded to an eLearning platform, along with supplementary resources, quizzes and case studies for future access.

Aims of the course

This fun and highly interactive one-day sales training course imparts participants with the techniques and strategies needed to maximise their telephone sales performance.

It covers a broad range of skills and strategies, including (but not limited to) those used to overcome ‘gatekeepers’, maximising the number of decision-makers reached, strategies to help optimise the number of appointments booked and helpful tips to help facilitate prospect decision-making during the telephone sales conversation.

Who will benefit from attending?

Anyone working in telesales or selling over the telephone.

  • Ref Nr:
    STSS
  • Experience Level:
    Standard
  • Group:
    Main Group

Participants will learn to:

  • Identify the features of both good and poor telesales calls
  • Understand the way in which beliefs and attitudes affect performance
  • Effectively manage gatekeepers such as PAs and secretaries
  • Use communication skills to build trust and confidence with prospects
  • Understand the way in which product/ services benefits and features may be used to present a compelling proposition
  • Close sales and appointments with prospects

Key topics covered:

  • Preparing the call Interacting with the gatekeeper
  • Establishing interest from prospects
  • Asking pertinent questions coupled with active listening
  • Identifying your prospect's needs
  • Understanding and presenting the benefits and features of your product / service
  • Dealing with objections effectively
  • Closing appointments or sales
  • Cold calling
  • Action planning

What's included?

The majority of our courses are customised and delivered in house. Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people. This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants.

Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Exeter, Bath, Bristol, Taunton or Salisbury, we have experts trainers at the ready to deliver high impact training to your staff. 

Contact us to discuss further. 

Contact Us

Call: 0330 027 0207

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