Training South West Blog

Articles, tips, guides and all sorts of goodnes around the topics of business skills, training, professional courses and development in addition to South West relevant news. Mainly by Bob the Blogging Badger. Sometimes a human.

What are the Traits of the most Successful Managers?

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In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role. Collating answers from staff across the region - Cornwall, Devon, Dorset and Somerset, we've captured the five most reported traits. So, let's look ...

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Hero or Villain? How would you be Portrayed in an Online Customer Care Story?

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The Somerset County Gazette featured an article on 24th September outlining a family's disgust at the accommodation they were placed in when visiting a holiday site in Burnham on Sea (a seaside resort in Somerset). The family report what can only be described as a nightmare for any family who has spent money in the anticipation of a relaxing holiday.  Stomach-turning photographs and the family's account of cigarette ends under the bed, an ants' nest, filthy hob, insect-clad skylight, and a lack of safety equipment all add to the horror of the story. To add further damage, the report outlines the...

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How well do you Performance Manage your Team?

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For those of us, fortunate enough to have worked under great managers early in our career, we rarely forget them and aspire towards their management attributes as we progress within our careers. I recall a conversation not too long ago with members of the team in which we discussed the ‘best managers’ for whom we’d worked and one colleague in particular was adamant that all her management skills were learnt from the manager that she held in such high esteem. She remained connected with him and would often approach him if in need of management advice or mentoring. As such, he...

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Do Blanket Training Policies Work?

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Training approaches differ greatly across companies and with experience working across large corporates through to small privately owned companies, I’ve found that the value and nature of the respective policies vary greatly in tandem. Within the corporate world, my experience has been that there is a tendency to ‘pin everything down’ – if it can’t be measured, quantified and reported on, then the attitude is that efficiencies are lacking.  With the luxury of ample training budgets, the corporate world has the ability to arrange regular training courses which are delivered by fantastic trainers.  One would assume that the courses would be...

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8 Essential Lessons the German Mannschaft Can Teach Every Business

Last month we witnessed a breathtaking World Cup final which saw the Mannschaft (‘team’) win after a 24-year drought. As well as appearing in the World Cup finals eight times and having won the tournament four times, Germany is now the first European team to have won the cup on Latin American soil.  Clearly, the German Mannschaft is a fantastic team. After all, we can’t neglect the fact that they played against Argentina, a country which is - unlike Germany - not known for its team but for its star player, Messi, a.k.a “the best player in the world”.However, do you...

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Managing Multicultural Teams: A Participant's Feedback

Following the recent delivery of a 'Managing Multicultural Teams' open course, one of our participants from a Bournemouth-based international NGO offered to share her experience of the training.  Below, she outlines key topics included in the training course, her key takeaways, and how the learning will be transferred back to the workplace.  What did the training cover? The training was nicely structured but also informal at the same time allowing us (attendees) to ask as many questions and share our own experiences as we went along throughout the day. The training started by looking at the impact of culture on business and leadership.  We explored the importance of...

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Contagious Leadership – Emotional Intelligence and its impact on Team Performance

In today’s business world, hard skills are no longer seen as the sole key to success. While in the past there was no room for emotions in the workplace and the importance of soft skills was largely underestimated, they have come to be considered as indispensable and well worth striving for – and rightly so, I believe. Just think about your own experiences. Wouldn’t you agree that your emotional state greatly influences your thoughts, attitude and behaviour and consequently, your personal wellbeing, your relationships and your performance both at work and in your private life? This is why Emotional Intelligence (EI),...

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Developing Soft Skills as a Manager Today

Management and leadership, as we know it, has undergone a significant shift in recent years due to globalisation and the increasing need to work virtually and across time zone and cultures. Previously, a manager was seen as someone with largely specific technical/hard skills, today that perception of the role has largely developed. In the last decade, and as the world is becoming an increasing ‘global marketplace’ (Lane 1997), human resource development has also taken on a more international outlook which means that the global talent search has focused increasingly on finding, developing, and retaining those individuals with a specific skill set:...

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Latest Blog

04 August 2021
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 In an increasingly remote world, telephone contact is the only medium for 'human' interaction ...