Why Written Communication Still Matters in the Workplace Written communication remains one of the most important, and often overlooked, workplace skills. Whether it's emails, reports, proposals or int...
Training South West Blog
Practical articles, expert insights and business guidance on leadership, communication and workplace development for organisations in Cornwall, Devon, Dorset and Somerset.
5 Essential Steps to Managing Difficult Conversations Well
Do you find difficult conversations a challenge? If so, you are not alone! Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...
Essential Telephone Tips to Deliver Great Customer Service
In an increasingly digital and remote world, telephone contact is often the only direct "human" interaction customers have with an organisation. Getting it right can strengthen relationships, build tr...
Great Tips to Help Close your Sales
Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time tryi...
Emotional Intelligence in Leadership & Why it Matters
Emotional Intelligence (EQ) is the ability to recognise, understand and manage our own emotions, as ...
Accounting & Finance Skills
Did you know that the word 'accountability' derives from accounting? Although finance and accounting...
Developing Soft Skills as a Manager Today
Management and leadership, as we know it, has undergone a significant shift in recent years due to g...