Are difficult conversations part of your role? If so, you'll already know how emotionally demanding and mentally draining they can be. Whether you're managing underperformance, responding to cus...
Training South West Blog
Practical articles, expert insights and business guidance on leadership, communication and workplace development for organisations in Cornwall, Devon, Dorset and Somerset.
Manage Customer Complaints Effectively on the Phone
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and p...
5 Stress Busting Tips
The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is e...
Developing Soft Skills as a Manager Today
Management and leadership, as we know it, has undergone a significant shift in recent years due to g...