Training South West Blog

Articles, tips, guides and all sorts of goodnes around the topics of business skills, training, professional courses and development in addition to South West relevant news. Mainly by Bob the Blogging Badger. Sometimes a human.

Essential Telephone Tips to Deliver Great Customer Service

  • Blog
 In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can lose customers and destroy a company's reputation. The image below shows real-life comments taken from the review site of a company in the Southwest. N...

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Manage Customer Complaints Effectively on the Phone

  • Blog
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and proxemics all serve to show empathy and engagement. Unfortunately, when these cues are taken away, managing the customer complaint becomes an even bigge...

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Latest Blog

04 August 2021
Blog
 In an increasingly remote world, telephone contact is the only medium for 'human' interaction ...