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Manage Customer Complaints Effectively on the Phone

  • Blog
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and proxemics all serve to show empathy and engagement. Unfortunately, when these cues are taken away, managing the customer complaint becomes an even bigge...

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04 August 2021
 In an increasingly remote world, telephone contact is the only medium for 'human' interaction ...