Working Assertively and with Confidence

Personal Skills

Aims of the course

The aim of this interactive one-day training course is to help participants develop the ability to communicate  assertively and with confidence. The course covers the practical techniques needed to ensure messages are delivered in such a way that they are positively received.


Who will benefit from attending?

This course is aimed at individuals who work within situations in which they are required to manage situations assertively but who find doing so difficult.


Participants will learn to:

  • Increase self-awareness and boost self-confidence
  • Understand underlying principles of assertiveness
  • Better handle difficult conversations
  • Apply right attitudes and styles of communication beyond passive-aggressive behaviour
  • Give and receive positive and negative feedback
  • Consciously and intentionally use body language


Key topics covered:

  • What is assertiveness? How does assertiveness become manifest within communication and behaviour?
  • Awareness of your current communication style and the way in which this may hinder you
  • Aggressive and passive communication and the impact on others
  • The role of body language in assertive communication
  • The role of language and intonation of speech
  • Giving and receiving feedback
  • Personal action plan


What is included?

The majority of our courses are customised and delivered in house.  Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people.  This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants. Certificates are issued upon completion of the training for all participants.

Reference Nr.:
Experience Level:
Main Group