Developing Active Listening Skills

Personal Skills

Aims of the course

In this course, participants will learn a wide range of techniques to improve their active listening skills. As well as acquiring valuable new techniques, participants will also become aware of their current ability to listen, personal shortfalls and strategies to confront and overcome these. 


Who will benefit from attending?

Anyone with an interest in the benefits of active listening, especially HR staff, those with reception and secretarial / administrative tasks, those taking minutes, sales staff and educators.


Reference Nr.:
Experience Level:
Main Group


Participants will learn to:

  • Determine their own communication behaviours and styles
  • Understand the way in which emotions might impact their ability to listen effectively 
  • Analyse and put in practice different techniques for active listening
  • Learn a wide range of effective listening skills such as: restarting, summarising, emotion labelling, probing, validation, effective pause and silence
  • Develop better rapport, understanding and trust of others


Key topics covered:

  • Defining active listening
  • Self- awareness: communication and listening style
  • Questioning skills (e.g. open questions, TED questions etc…)
  • Passive listening- acknowledgement through body language
  • Listening with empathy
  • Practical application at work


What is included?

The majority of our courses are customised and delivered in house.  Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people.  This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants. Certificates are issued upon completion of the training for all participants.