Emotional Intelligence for Leaders

Management and Leadership

Aims of the course

Emotional Intelligence is increasingly central to successful management and leadership. This essential one-day course has been created to raise awareness of emotion within the workplace and its impact on performance and team harmony.

Participants will end the day with a range of practical tools and strategies enabling them to identify and respond to the emotions of others, control emotions and deal positively and empathetically with others.


Who will benefit from attending?

Managers and leaders looking to develop their emotional intelligence and improve team performance. It is particularly useful to managers who have been promoted on the basis of technical expertise but who have yet to develop people management skills. 


Reference Nr.:
Experience Level:
Main Group


Participants will learn to:

  • Recognise the role of emotions and their impact on the workplace
  • Use emotional intelligence in a way that differs to sympathy, apathy and empathy
  • Be self-critical and use self-management techniques
  • Constructively use social awareness and social skills
  • Read and use non-verbal responses
  • The emotional bank account


Key topics covered:

  • Identify the impact of emotions on performance, relationships and productivity
  • Build collaborative relationships that emphasise trust and respect
  • Achieve positive communication results
  • Apply techniques to deal with workplace conflict
  • Generate a positive and satisfying work environment for all
  • Manage and lead more effectively through greater understanding of the cause and effect of emotions
  • Identify and develop strategies and opportunities to apply emotional intelligence in role
  • Understand your own emotional reactions and gain strategies for better managing your responses


What is included?

The majority of our courses are customised and delivered in house.  Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people.  This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants.