Excellent salespeople are like gold dust. Businesses with a detailed understanding of what it takes ...
Excellent salespeople are like gold dust. Businesses with a detailed understanding of what it takes ...
If you work in a sales environment, then the likelihood is that you have experienced the frustration...
Dorset is beautiful – in fact, it is so beautiful that the tourism industry attracts almost half a m...
A common question asked by newly appointed managers attending our Management and Leadership training...
Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When ...
Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time tryi...
The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is e...
We know that effective communicators get more done, more effectively, with less stress and better ou...
I am very excited to announce that our sister company, Commisceo Global Consulting, has uploaded a f...
In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role...
For the majority of successful business players in the South West, the customer sits at the heart of their business. It is this commitment to customer service that keeps these businesses at ...
Whether it's to address poor performance, resolve team conflicts or, to discuss unacceptable behaviours, difficult conversations are a standard requirement for any manager. However, managing difficult...
Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes...
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and p...
With effective leadership driving productive, engaged, and successful teams, it's no wonder that leadership skills are some of the most sought-after attributes. Although some people might be 'natural ...
In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...
Did you know that less than 10% of how we understand each other, comes from the words we speak? The other 90% comes from nonverbal factors such as posture, intonation, microexpressions, facial express...
Do you find difficult conversations a challenge? If so, you are not alone! Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...
Are you looking to boost your leadership performance? Ready for some great tips to help you lead with credibility? Although skilled leadership takes time and practice, you can b...